Welcome to Pet Oasis Dubai! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Use of the Website:
- You must be at least 18 years old to use our website and services or have the consent of a legal guardian.
- You agree not to use our website for any illegal or unauthorized purpose, including, but not limited to, violating any applicable laws or regulations.
2. Account Registration:
- To access certain features or make purchases, you may need to create an account.
- You are responsible for maintaining the security and confidentiality of your account credentials and for any activities conducted through your account.
3. Product Information and Pricing:
- We strive to provide accurate product information and pricing, but we do not guarantee the accuracy or completeness of such information.
- Prices are subject to change without notice, and we reserve the right to correct any errors or inaccuracies in product listings.
4. Orders and Payments:
- By placing an order, you agree to pay the specified price for the products and any applicable taxes or fees.
- Payment information is processed securely by our payment processors.
- We reserve the right to cancel or refuse orders at our discretion.
5. Shipping and Delivery:
- Our shipping and delivery policy is outlined separately in our shipping policy. Please refer to that policy for details.
6. Returns and Refunds:
- Our returns and refunds policy is outlined separately in our refund policy. Please refer to that policy for details.
7. Intellectual Property:
- All content on our website, including text, graphics, logos, images, and software, is protected by intellectual property laws and is the property of PetoasisDubai or its licensors.
- You may not reproduce, distribute, or use any content without our express permission.
8. Privacy:
- Your use of our website and services is subject to our Privacy Policy, which governs how we collect, use, and disclose your personal information.
9. Termination:
- We reserve the right to terminate or suspend your access to our website and services at our discretion, with or without cause.
10. Limitation of Liability:
- PetoasisDubai shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or services.
11. Governing Law:
- These Terms are governed by the laws of the United Arab Emirates.
12. Changes to Terms:
- We may update or modify these Terms at any time. We will post the updated Terms on our website with a revised effective date.
13. Contact Us:
- If you have any questions or concerns regarding these Terms, please contact us at +971 55 4629 065 Email:info@petoasisdubai.com
Conclusion:
These Terms of Service constitute a legally binding agreement between you and PetoasisDubai. By using our website and services, you agree to be bound by these Terms. We appreciate your trust in us and look forward to serving you with the highest level of service and care for your pet food supply needs.
FAQs
How long does it take for my order to ship?
Shipping times can vary depending on the shipping method you choose and your location. Typically, orders are processed within 1-2 business days, and delivery times range from 2-7 business days.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
What are your shipping costs?
Shipping costs depend on the weight of your order, your location, and the shipping method chosen. You can view shipping costs during the checkout process before finalizing your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), as well as PayPal for your convenience.
Is it safe to make payments on your website?
Yes, it is safe to make payments on our website. We use industry-standard encryption and security measures to protect your payment information and ensure a secure transaction process.
Do you store my payment information?
No, we do not store your payment information. Your payment details are processed securely through our payment gateway and are not stored on our servers.
How do I place an order on your website?
To place an order, browse our products, select the items you want, and add them to your cart. Proceed to checkout, where you can provide your shipping information and payment details to complete the order.
What is your refund policy?
We offer a 14-day refund policy. If you're unsatisfied with your purchase, you can request a refund within 14 days of receiving your order. Please review our full refund policy for details.
How do I initiate a return and request a refund?
To initiate a return and request a refund, please contact our customer support within the 14-day window. They will guide you through the return process and provide you with the necessary instructions.
Can I return an item if it's damaged or defective?
Yes, you can return damaged or defective items within the 14-day refund period. Please contact our customer support with details and photos of the issue, and they will assist you in resolving the matter.