At Pet Oasis Dubai, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect:
We may collect the following types of information:
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Personal Information: This may include your name, email address, phone number, billing and shipping address, and other information you provide during the registration or checkout process.
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Payment Information: When you make a purchase, we may collect payment information such as credit card details or other financial information. Please note that we do not store this information on our servers; it is processed securely by our payment processors.
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Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, device information, and pages visited. We use cookies and similar tracking technologies to collect this data.
2. How We Use Your Information:
We use the collected information for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your orders and account.
- To personalize your shopping experience and provide relevant product recommendations.
- To improve our website, services, and customer support.
- To send promotional offers, newsletters, and updates (you can opt out at any time).
- To detect and prevent fraud or unauthorized access.
- To comply with legal obligations and regulations.
3. Disclosure of Your Information:
We may share your information with the following parties:
- Trusted third-party service providers who assist in website operations, payment processing, and order fulfillment.
- Regulatory authorities or law enforcement agencies when required by law or to protect our rights, privacy, safety, or property.
- Business partners in the event of a merger, acquisition, or other business transaction.
- With your consent or as otherwise described in this Privacy Policy.
4. Your Choices:
- You can manage your communication preferences by unsubscribing from promotional emails or contacting our customer support team.
- You can modify or delete your account information by logging into your account on our website.
- You have the right to access, correct, or delete your personal information. Contact us for assistance with these requests.
5. Security:
We use industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your data.
6. Updates to this Privacy Policy:
We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. We will post the updated Privacy Policy on our website, and the effective date will be revised accordingly.
7. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
+971 55 4629 065
Email:info@petoasisdubai.com
Conclusion:
Your privacy is important to us at Pet Oasis Dubai, and we are committed to safeguarding your personal information. By using our website and services, you agree to the terms outlined in this Privacy Policy. We encourage you to review this policy periodically for updates.
FAQs
How long does it take for my order to ship?
Shipping times can vary depending on the shipping method you choose and your location. Typically, orders are processed within 1-2 business days, and delivery times range from 2-7 business days.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
What are your shipping costs?
Shipping costs depend on the weight of your order, your location, and the shipping method chosen. You can view shipping costs during the checkout process before finalizing your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), as well as PayPal for your convenience.
Is it safe to make payments on your website?
Yes, it is safe to make payments on our website. We use industry-standard encryption and security measures to protect your payment information and ensure a secure transaction process.
Do you store my payment information?
No, we do not store your payment information. Your payment details are processed securely through our payment gateway and are not stored on our servers.
How do I place an order on your website?
To place an order, browse our products, select the items you want, and add them to your cart. Proceed to checkout, where you can provide your shipping information and payment details to complete the order.
What is your refund policy?
We offer a 14-day refund policy. If you're unsatisfied with your purchase, you can request a refund within 14 days of receiving your order. Please review our full refund policy for details.
How do I initiate a return and request a refund?
To initiate a return and request a refund, please contact our customer support within the 14-day window. They will guide you through the return process and provide you with the necessary instructions.
Can I return an item if it's damaged or defective?
Yes, you can return damaged or defective items within the 14-day refund period. Please contact our customer support with details and photos of the issue, and they will assist you in resolving the matter.