Pet Oasis Dubai 7 Day Refund Policy
At Pet Oasis Dubai, your satisfaction is our top priority. We want you and your furry friends to be happy with your purchases. If for any reason you are not entirely satisfied with your order, we offer a 7 day refund policy to ensure your peace of mind.
Eligibility for Refund:
Timeframe: You have 7 calendar days from the date of receiving your order to request a refund.
Condition of Items: To be eligible for a refund, the items must be unused, unopened, and in their original packaging, with all labels and tags intact. Perishable items such as pet food must have their seals unbroken.
How to Request a Refund:
Contact Us: If you wish to initiate a refund, please contact our Customer Support team within the 7 day period by emailing “info@petoasisdubai.com” or calling “+971 55 4629 065 “. Please provide your order number and a detailed explanation of the reason for the refund.
Return the Items: After receiving approval for your refund request, you will be provided with instructions on how to return the items. You will be responsible for the return shipping costs.
Inspection and Approval: Once we receive the returned items, our team will inspect them to ensure they meet the eligibility criteria. We will notify you of the status of your refund after the inspection.
Refund Process:
Approved Refunds: If your refund is approved, we will initiate the refund process. You will receive the refunded amount through the original payment method you used during the purchase.
Processing Time: Please allow a reasonable processing time for the refund to appear in your account. Processing times may vary depending on your payment provider.
Exclusions:
Perishable Items: We cannot accept returns or provide refunds for perishable items that have been opened or used unless they are faulty or damaged upon receipt.
Customized or Personalized Products: Customized or personalized items, such as engraved pet tags, are not eligible for refunds unless they are damaged or defective.
Damaged or Defective Items:
If you receive damaged or defective items, please contact our Customer Support team immediately. We will work to resolve the issue promptly by providing a replacement or refund, as applicable.
Cancellation of Orders:
If you wish to cancel your order before it is shipped, please contact us as soon as possible. If the order has not been dispatched, we will cancel it and process a full refund.
Questions and Assistance:
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our Customer Support team at info@petoasisdubai.com or +971 55 4629 065. We are here to help you.
At Pet Oasis Dubai, we are committed to ensuring your satisfaction and the well-being of your pets. This 7 day refund policy reflects our dedication to providing a hassle-free shopping experience for all our valued customers. Thank you for choosing us for your pet food supply needs.